To arrange a return or report a problem with your order, please see options below and one of our Customer Service team will be happy to resolve your query.
I have received a damaged item, what should I do?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by emailing Customer Services ([email protected]ybuilding.com). All products leave our warehouse sealed and in perfect condition.
In order for us to send a replacement, exchange or refund, Please also send an image of Outside and inside of the Box and Picture of Damaged item, so we can investigate the reported damage.
Please do not dispose of the item before you are advised to do so by Customer Services, as we cannot Refund or exchange any product if it has been disposed of.
I have received an incorrect item, what should I do?
If you have received an incorrect item in your order,
Please email Customer Services ([email protected]) as soon as you receive your order.
Provide Customer Services with the full description, flavor and size of the incorrect item you have received.
I have an item missing from my delivery, what should I do?
If you have received a short in your delivery,
Please email Customer Services([email protected]) as soon as you receive your order.
We may require an image of the packing you received with your order, to help with our investigation.
Please be advised we need to be notified of any discrepancies within 4 days.